Dehumidifier FAQs

What is a portable dehumidifier?

As the name suggests, a dehumidifier removes humidity. It is popular for musty basements or homes located in areas of high humidity. The portable dehumidifier sits nicely on sturdy wheels and can be easily moved from room to room. It is designed to work in temperatures between 41°F (5°C) and 89°F (32°C).

What kind of setup is required?

The portable dehumidifier is easy to setup and does not require any installation. Just remember to close all windows and doors in order for the unit to successfully work as required. It is important that it is in an enclosed area at all times while it’s operational.

How is the water removed?

When the water tank reaches capacity it will cause the unit to shut off until the bin is emptied. There is also the option to attach a garden hose to redirect the drainage and allow it to run without interruption. If you choose to attach a hose, you will need to ensure that the garden hose is free of kinks and that it drains into a reliable receptor, like a sink, Please read the manual for specific instructions.

What maintenance is required?

It is recommended to clean the filter every two weeks. You can wash the filter with water, but it is important to allow the filter to dry before placing it back inside the unit. You can also use a vacuum as an alternate cleaning method for the filter. When you are finished with the dehumidifier for the season, be sure to empty any water that has been collected in the water bin. Disconnect the hose if you used one, and make sure you replace the drain cap and rubber stopper back into the drain outlet. Make sure that you store the unit in a cool place, and away from sunlight.

What added benefits does my dehumidifier offer?

Portable dehumidifiers are easy-to-use handy devices that can be moved around from one place to the other with ease. A portable dehumidifier works to reduce and eliminate humidity from musty basements, or from any part of your home in an area with high humidity.

Does the outlet on the continuous drain fit an ordinary garden hose?

For the Honeywell TP series Dehumidifiers (TP30WKN/TP50WKN/TP70WKN/TP30AWKN/TP50AWKN/TP70AWKN)

The TP Series Dehumidifiers do come packaged with a drain tube for continuous drainage. You can attach a standard garden hose for continuous drainage but the max length is about 1 meter OR, you must have the hose positioned vertically downwards below the height of the dehumidifier. The continuous drainage feature relies on gravity to pull the water condensation through the hose and thus if it is too long and straight, the water may collect inside the hose or return to the unit. This is standard for most gravity drain dehumidifiers. You could buy the Honeywell model TP70PWK with drain pump which would allow you to extend up to 5 meters as the pump helps to push the water further.

What does the Sleep Mode on my TP Series Honeywell Dehumidifier do?

The Sleep mode on the TP Series Dehumidifiers dim the light on the control panel and mirage display for better comfort when needed. However, the light does not completely switch OFF in order to keep settings visible throughout operation.

My unit was delivered with a broken package and/or missing parts. What do I do?

We are sorry that this has happened. Honeywell Air Comfort products are packaged with ISTA-6 or ISTA-3 certified packaging made to support typical delivery. Often units will get damaged during the delivery process which is out of the manufacturer’s control. Please first contact the retailer where you purchased the unit from and they should be able to help you with an exchange. If further issues persist, please contact our Customer Support center.

There is an Error Code on the display of my TP series Honeywell Dehumidifier – What do I do?

See below troubleshooting instructions for the error codes. If problems persist, please contact Customer Support at usinfo@jmatek.com