Shipping & Returns for Consumers

The policies on this page are for Consumers who purchase from HoneywellAirComfort.com consumer website. If you are a Honeywell Air Comfort Dealer or Distributor, please go here for specific policies related to dealer orders on this website.

 

We offer standard free shipping for orders over $50 within the contiguous United States. Free Shipping is automatically applied at Checkout for orders over $50. Orders under $50 ship for $4.99.

We do not currently ship to international locations, including Canada and to locations outside of the contiguous United States, including Alaska & Hawaii.

We typically ship products approximately within 3-7 business days from when you place your order. Our standard shipping method for most products is ground shipping. Delivery schedules may be affected by external factors such as weather or transportation disruptions.

How We Ship

We ship via all major carriers, including UPS, FedEx, the United States Postal Service, and various freight carriers. We’ll find the most appropriate carrier to ensure the most secure and efficient method of delivery of your order.

Shipping Delays

If there are any unexpected delays, we will notify you via email indicating the new ship date of your order. If you haven't received your order after the standard lead time and did not get a notification, please contact us at usinfo@jmatek.com for assistance.

7-Day Money Back Guarantee

Your satisfaction is our priority. We offer a 7-Day Money Back Guarantee. If you are not completely satisfied with your product, you can return it within 7 days of shipment for a full product refund. The unit must be in perfect working condition and in its original and new packaging.

To initiate a return, please contact customer support at usinfo@jmatek.com or call us at +1 800-474-2147. 

Upon receiving the product, we will inspect it to ensure that it is in new condition, approve the return(s), and process your refund.

We will not be held responsible for shipping costs on a return.

If your product was damaged in-transit or develops a defect in workmanship past the first 7-day period, please consult the user manual that came with your unit for information on warranty coverage.