Security Measures

We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. JMATEK provide various security strategies to effectively ensure data security of user and device. As for device access, JMATEK’s proprietary algorithms are employed to ensure data isolation, access authentication, applying for authorization. As for data communication, communication using security algorithms and transmission encryption protocols and commercial level information encryption transmission based on dynamic keys are supported. As for data processing, strict data filtering and validation and complete data audit are applied. As for data storage, all confidential information of users will be safely encrypted for storage. If you have reason to believe that your interaction with us is no longer secure (for example, if you have shared your password or phone with someone), you can immediately notify us of the problem by emailing us at info@JMATEK.com.

We do our best to provide continuous security updates for our IoT products. The security updates generally include the latest security patches, security vulnerability fixes, and other security improvements. We will maintain the security updates for at least 3 years from the launch day of related products.

The support period will not be shortened but can be extended after publication. You can contact us if you wish to check the latest security update, support period or whether your device can still receive security updates.

Please note that the security updates, policies and devices are subject to change and will be reviewed on a regular basis. We will acknowledge receipt of any reports or concerns of vulnerability within 7 calendar days.

When applicable, a notice and/or security vulnerability report will be shared within 7 or 14 days, to vulnerability reporter and updated weekly until the reported security vulnerability issues are resolved.